Refund Policy

Last Updated: March 10, 2026

This Refund Policy describes the conditions under which Kefalindo ("we," "us," or "our") processes refund requests for purchases made through kefalindo.biz. By completing a purchase on our platform, you acknowledge that you have read and understood this policy in its entirety.

1. Scope of This Policy

This policy applies to all paid products and services offered through kefalindo.biz, including individual masterclass enrollments, course bundles, subscription plans, and any other digital educational content or features available for purchase on the platform.

2. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be considered for a refund, requests must generally meet the following conditions:

• The request is submitted within the eligible refund window described in this policy.
• The purchase was made directly through kefalindo.biz.
• The request includes sufficient information to identify the transaction and describe the reason for the refund.
• The account associated with the purchase is in good standing and has not violated our Terms of Service.

3. Refund Windows by Purchase Type

3.1 Individual Course or Masterclass Enrollments

Refund requests for individual course or masterclass purchases must be submitted within 14 calendar days of the original purchase date. Requests submitted after this window will not be eligible for a refund under standard conditions.

3.2 Subscription Plans

For monthly subscription plans, refund requests must be submitted within 7 calendar days of the billing date for that cycle. For annual subscription plans, refund requests must be submitted within 14 calendar days of the billing date. Partial refunds for unused subscription periods are not provided once the eligible refund window has passed.

3.3 Bundled or Promotional Purchases

Purchases made as part of a bundle, promotional offer, or special pricing arrangement are subject to the same general refund window of 14 calendar days. Partial refunds for individual items within a bundle are not available; the refund, if approved, will apply to the full bundled purchase.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• The eligible refund window for the purchase type has expired.
• A significant portion of the course or program content has been accessed or completed, as determined by platform engagement records.
• The refund request is made for a purchase that was itself the result of an approved previous refund or re-purchase of the same content.
• The account has been suspended or terminated for violation of our Terms of Service or Acceptable Use Policy.
• The purchase was made through a third-party reseller or partner platform — in such cases, the refund policy of that third party applies.
• Promotional credits, complimentary access grants, or gifted enrollments are not eligible for monetary refund.

5. How to Submit a Refund Request

To submit a refund request, contact our support team through the following channel:

• Email: [email protected]

Please include the following details in your request:

• Full name associated with the account
• Email address used at the time of purchase
• Name of the course, masterclass, or subscription plan
• Date of purchase
• Order or transaction reference number, if available
• A clear description of the reason for the refund request

Incomplete requests may result in delays or may not be processed until all required information is provided.

6. Review and Processing Timeline

All refund requests are reviewed within 5 business days of receipt. We may contact you during this period to request additional information. Once a refund is approved, the reimbursement will be processed to the original payment method used at the time of purchase.

The time required for the refund to appear in your account depends on your payment provider and may take between 5 and 14 business days following approval. We are not responsible for delays caused by banking institutions or payment processors.

7. Partial Refunds

In certain circumstances, a partial refund may be offered at our sole discretion. This may apply where a refund request falls outside the standard window but exceptional circumstances are present, or where only a portion of a purchased product has been delivered due to a technical or service issue on our part.

8. Chargebacks and Payment Disputes

We encourage users to contact us directly at [email protected] before initiating a chargeback or payment dispute with their financial institution. Initiating a chargeback without first contacting us may result in the immediate suspension of access to your account pending resolution of the dispute. We reserve the right to contest chargebacks where a refund request had already been reviewed and denied in accordance with this policy.

9. Technical Issues and Service Failures

If you experience a technical issue that prevents you from accessing purchased content, please contact us promptly at [email protected]. We will make reasonable efforts to resolve the issue. If a technical failure on our end is confirmed and cannot be remedied within a reasonable timeframe, a full or partial refund may be issued regardless of the standard refund window.

10. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon publication of the revised policy on this page. The updated date at the top of this document reflects the most recent revision. Continued use of the platform following any changes constitutes acceptance of the revised terms. We recommend reviewing this policy periodically to remain informed of any updates.

11. Contact Information

For questions, concerns, or clarification regarding this Refund Policy, please reach out to us through any of the following channels:

• Email: [email protected]
• Phone: +1 418 824 4794
• Mailing Address: 1625 Dilworth Dr #211, Kelowna, BC V1Y 7V3, Canada